(Help – Online Support Center)
Click this link to access the online support center.
Support Center Subscription
A support center subscription is essential during implementation because your users will need access to our training videos, support tickets, and other resources. On an ongoing basis, a manufacturing system by its nature should not be operated without support. To encourage continued participation, we’ve made the subscription price affordable for any size company.
How to Order
You can purchase a subscription online from our web store at or you can order by phone by calling 1-800-995-1959 or 805-461-3501.
What is included?
A support center subscription gives all your users access to the following support resources.
Support Tickets
| • | Online ticketing system manages all support incidents |
| • | Issue resolution by ticket response, phone, data review, or remote access - whichever we determine to be most effective |
| • | Tickets can be submitted by any user, not just primary contact |
| • | Ticket queue actively managed for quick response to emergencies |
| • | Ticket tracking by issue, status, category, person, and date |
| • | Track support history by individual employee or entire company |
| • | Tickets stay open until resolved and can be reopened if additional help is needed |
Remote Access Troubleshooting
| • | Remote connection to your computer through the Internet |
| • | Enables us to diagnose problems while on the phone |
| • | Same effect as being on site |
| • | Enables direct support no matter where you are located |
Training Company
| • | Copies your data into a temporary "training" company |
| • | Installs on your network server and is available to all users |
| • | Enables you to preview new versions before going live |
| • | Provides a safe training environment for new users |
| • | Enables "what if" scenarios without affecting live data |
Other Support Center Resources
Accessing the online support center
A support center subscription provides all users in your company with access to the online support center.
Access to the online support center is provided within the software itself. Go to the Help menu and click the Online Support Center option. You can also access the support center through the Support page on our website (DBAManufacturing.com).
Each of your users can self-register
Each user within your company can register and set up a personal account by clicking the Request for a New Account button and completing and submitting the registration form.
